Retourbeleid
At LunaVie, we want you to love every moment of your experience with us. If something isn’t right, we’re here to help make it better.
💞 Easy Returns
If you’re not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange. We only ask that the item is:
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Unused and unwashed
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In its original packaging
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Accompanied by proof of purchase (order number or receipt)
🚫 Non-Returnable Items
To protect your safety and hygiene, certain products are not eligible for return, including:
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Personal care items (e.g., skincare, undergarments, nursing pads)
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Items marked as “Final Sale”
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Gift cards
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Customized or personalized products
🔁 How to Initiate a Return
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Email us at infolunavie2@gmail.com with your order number and reason for return.
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We’ll send you a return authorization and instructions.
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Carefully pack the item and ship it back using a tracked service.
Please note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
💳 Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved:
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A refund will be issued to your original payment method within 5–10 business days.
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You’ll receive an email confirmation once your refund has been processed.
🔄 Exchanges
Need a different size or item? We’re happy to help with an exchange, subject to stock availability. Please email us to arrange it.
💔 Damaged or Incorrect Items
We sincerely apologize if your order arrives damaged or incorrect. Please contact us within 7 days of delivery, and we’ll make it right—either with a replacement or a full refund.
📩 Questions?
We’re always here to support you.
Email: infolunavie2@gmail.com
LunaVie is built on care, and we want every experience with us to reflect that—before, during, and after your purchase.