Rückgaberecht
At LunaVie, we want you to love every moment of your experience with us. If something isn’t right, we’re here to help make it better.
💞 Easy Returns
If you’re not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange. We only ask that the item is:
-
Unused and unwashed
-
In its original packaging
-
Accompanied by proof of purchase (order number or receipt)
🚫 Non-Returnable Items
To protect your safety and hygiene, certain products are not eligible for return, including:
-
Personal care items (e.g., skincare, undergarments, nursing pads)
-
Items marked as “Final Sale”
-
Gift cards
-
Customized or personalized products
🔁 How to Initiate a Return
-
Email us at infolunavie2@gmail.com with your order number and reason for return.
-
We’ll send you a return authorization and instructions.
-
Carefully pack the item and ship it back using a tracked service.
Please note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
💳 Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved:
-
A refund will be issued to your original payment method within 5–10 business days.
-
You’ll receive an email confirmation once your refund has been processed.
🔄 Exchanges
Need a different size or item? We’re happy to help with an exchange, subject to stock availability. Please email us to arrange it.
💔 Damaged or Incorrect Items
We sincerely apologize if your order arrives damaged or incorrect. Please contact us within 7 days of delivery, and we’ll make it right—either with a replacement or a full refund.
📩 Questions?
We’re always here to support you.
Email: infolunavie2@gmail.com
LunaVie is built on care, and we want every experience with us to reflect that—before, during, and after your purchase.